I'll never forget the day you said to me, "I'm here to make your life easier, not harder."

I felt compelled to write a letter telling you how pleased I was with the Waismann Institute, and especially the people who helped me. I'll never forget the day you said to me, "I'm here to make your life easier, not harder." That's exactly what you did. For that I am grateful.

I appreciate the speed, efficiency and caring of everyone I came into contact with. I also want to say that the nursing staff at the Hospital was great, especially the one night LVN named Vincent Derrick. I am enclosing a letter I sent to Mary DeValle at the Tustin hospital expressing my complete satisfaction.

Thank you again for making the whole experience as painless and successful as it possibly could have been. You are truly professionals.

• Opiates: Heroin
• Name: T.
• Date: November, 2008